Previously in Garryn’s Mattress Shopping Fiasco:
Garryn moved into a new place in search of new beginnings, new things, and a new mattress. When venturing into a small random mattress store, instead of getting a Five-Star shopping experience, she was left with only the residue of a slimy mattress salesman. Can this shopping experience get any better? Does her story turn around? Let’s see what happens next!
Part 2: My Mattress Savior
My mattress search continued at a Slumberland, where I was instantly greeted with smiles and warm cookies. A woman by the name of Lisa asked me what I was looking for today and I told her a bed. She led me to their mattress section and as we walked, we made small talk that gradually turned into information about the mattresses she showed me. She asked me questions that were pleasantly surprising. For instance, she inquired “What was the shopping budget that I wanted to stay in today?” After I told her, she made a very conscious effort to stay in that budget and not once make me feel pressured that I should go above it or make me feel ashamed of it. I tested many mattresses and Lisa was very patient and knowledgeable about each and every one of them.
I finally made my decision. As the paperwork was drawn, I mentioned to her my previous “car salesman-like” experience and her reaction was quite refreshing. She stated that she was ”in disbelief of how aggressive the previous sales rep was and that it made her mad because it was people like him that made it hard for the honest people who genuinely care about their customers and what they want. She said, “There’s no need to lie or mark up the price of something if that is what it’s originally set at, just tell your customers the truth and show them consideration.” I don’t think that I could have said it any better. It was refreshing to know that what I felt before wasn’t a normal feeling and that there were people in the world who still practice customer service instead of the “buy it now” game.
I will always remember how Lisa made me feel before, during, and after my shopping experience. She made me feel like a person and not a pocketbook. She was very knowledgeable about her lineup of mattresses and gave the impression that she had my best interest at heart. THAT is the feeling you should have when making a purchase. It makes such a big difference for your business.
A wise person once told me that if you have a good experience you share it with six people, but if your experience is bad then you share with sixteen people. So with that being said, I hope I have the reverse effect and spread the good all around. I want to spread it around for the Lisa’s out there who do work hard day-in and day-out to overcome those negative stereotypes. To you all (and Lisa), I say “Thank You!” Thank you for all of your hard work and dedication. It is truly appreciated.
Have you ever had a sales experience that an angelic sales person swooped in to save the day? Maybe you are one of those sales people. Tell me about it! Share your story about your valiant hero (or SHEro) on our Facebook page It’s your turn to spread the good. So get to spreading!
Want to find out if all’s well that ends well in this mattress journey of mine? You can find out next Monday in Part 3: The Delivery…Finally.